Please allow up to 6 weeks for your order to be processed AND shipped. We process orders daily and do our best to get orders out as soon as possible however sometimes an ordered item is out of stock and/or actual shipping times vary from country to country
If you order has not arrived after 6 weeks please write us to candies[at]malleusdelic.com
Please do not contact us until 6 weeks have passed and your order has not shown.
Overseas customers: Please check in with your local post-office/customs agent first if your package hasn't shown up after 6 weeks. Often time customs may hold your package for one reason or another.
Regarding shipments that include vinyl records, Supernatural Cat is not responsible for minor cosmetic damage that may take place during shipping. In particular corner dings/bends are very difficult to prevent and we cannot issue refunds or replacements. We take extra care in providing extra protection when packing orders but sometimes unfortunately the Postal Service doesn't handle the packages with care! Warped, damaged and/or defective vinyl will of course be replaced or refunded.
Please keep in mind that we are not Amazon and we do not have the resources or manpower to process your orders within a couple days. We are a small, humble operation made up of human beings who do our best to get you what you ordered, packed carefully and the quickest we possibly can. Sometimes products are out of stock which can delay your order. Sometimes we make mistakes and you didnt receive what you ordered. Were not out to screw you over, just notify us of the problem and we will do our best to remedy the situation.